Frequently Asked Questions (FAQ)

Below, you’ll find answers to the most commonly asked questions about the course. Please review these carefully before reaching out to us. If your question isn’t addressed here, feel free to contact us for further assistance. We’re here to help!

What types of classes do you offer?

 We offer a Public Health national certification in Food Safety and Facilities
Management classes. The course is comprised of 10 chapters focusing on food safety, time
and temperature, types of bacteria, viruses, blood pathogens, management skills, policy and
procedures, and more!

Are these classes offered online or in-person?

We provide both online and in-person options. The format of each class is listed on
the course page, allowing you to choose what fits your schedule and learning style best.

Is there a set schedule or can I learn at my own pace?

The classes follow a set schedule with live instructor-led sessions, while others are
self-paced and can be completed by you when it’s convenient for your study time prior to the
scheduled exam date.

Do I need any prior knowledge or experience?

 Most of our introductory and intermediate-level classes don’t require prior
experience. However, more advanced courses may have prerequisites. Check the individual
course page for details.

What materials or tools do I need?

Each class lists its required materials, which may include textbooks, kitchen tools,
and a laptop. We also provide downloadable resources and study materials
where applicable.

Can I pay in installments or is full payment required upfront?

 Certain classes offer a two-part or multiple-installment payment plan. Payment
details can be found on the course page or during checkout.

Is there a maximum class size?

Class sizes may vary to ensure high-quality learning experience. Some are capped for
more personalized attention, while others have no limit if they’re self-paced, online-only
courses.

Will I receive a certificate upon completion?

Many of our classes include a certification upon successful completion of
assessments and exams. The specific certification details are outlined in each course
description.

How do I access the class after signing up?

Once you register and make payment, you’ll receive an email with login details or
instructions for attending in-person sessions. Simply follow those steps to begin your class.

What if I need extra help or have questions during the course?

: We have a dedicated support team and course instructors ready to assist. You can
reach out via email, chat support, or the Q&A section of your course dashboard for
personalized help.

How do I access my course after purchase?

 Once you complete your purchase, you’ll receive an email with your login details.
Simply log in to your account on www.ebkhealth.com website to access all the course materials.

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), and
partial payment options if available. Check each product page for payment plan details.

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